ARLINGTON HEIGHTS, Ill. (CBS) — No mail, late mail, stolen mail, someone else’s mail – all of these are complaints we’ve heard from residents in Arlington Heights.

They are fed up with the U.S. Postal Service. So while we work to get them some answers and a solution, CBS 2’s Audrina Bigos went to Arlington Heights to check out the problem.

Stephen Smith has one major headache, and the cause is displayed in an array of printed papers on his kitchen table.

“Each one of these is for the times I’ve filed a complaint, and there’s dozens,” he said.

All of the complaints were filed with the U.S. Postal Service.

“The biggest complaint is my mail didn’t come again today,” Smith said. “I’ve gotten one phone call back in 23 e-mails I sent to them.”

It’s a really sore topic in Arlington Heights.

“I’m irate. I depend on the mail service,” said Rhonna Costabile. “You pay for these services. You pay extra money for these services so that your mail will be delivered when you need it to be delivered, and it’s not happening.”

And it’s not just junk mail we’re talking about.

“Credit cards, IDs, gift cards seem to never show up,” Smith said.

“People are not getting their medications. People are not getting money that they need,” added Costabile. More at CBS Chicago