WACO, TX (KXXV) –

Most people think shopping online is convenient, but one Central Texas woman recently found how big of an inconvenience ordering online can be.

Tasha Ford said her daughter recently ordered a swimsuit from a website online, for a spring break trip, but that package never made it to their door.

“My daughter had ordered a swim suit from Lane Bryant,” Ford said. “We thought it was coming FedEx… [but] FedEx outsources their packages to the post office, and that’s where the problem came in,” she added.

Ford said they expected the package to arrive on last Monday, but that didn’t happen because of a big through the United States Postal Service.

“She had received a confirmation and they said that the swim suit would be here on that Monday,” Ford said. “I went to the Highland Post Office to check if something had happened or if it was still at the post office… they said that it had been delivered but it was delivered to the wrong address.”

The mother said her daughter’s swimsuit had been delivered to the wrong address, and she’s been trying to get the post office to help her with the issue ever since.

“The postman went back out to the house and he left a note because no one came to the door… [the supervisor]  came out to the address that it was delivered to, and she said the same thing — she knocked on the door, nobody came to the door, so she left a note.”

Ford said after those efforts. she expected the USPS to compensate her for delivering her package to the wrong house, but she said she was told that it was no longer their responsibility.

“She [the supervisor] proceeded to tell me that the post office is not liable for a package – I mean – if it’s lost or if they deliver it to the wrong address, they are not liable for it,” she said. “The only thing that they could do is print me out something saying I didn’t receive the package and I would be responsible for contacting the vendor.”

Ford said dealing with this situation makes her look at USPS in a whole new light. Read more at KXXV-TV