AUSTIN (KXAN) — The holidays have come and gone, but Valerie Francis is still dealing with a missing gift she mailed her brother who lives in southeast Austin.

“I put it in the Priority Mail envelope and I mailed it,” said Francis, who lives in Frisco. Inside the envelope was a Christmas card with a $100 Visa gift card inside.

“On [December] 21, my brother called me in an absolute panic and said, ‘Valerie the postal worker just stole the card,”‘ said Francis.

He told her he was at home, sitting in the living room and looking out the front window when the mail carrier delivered the envelope to his brick mailbox.

“I told him to watch for this because it’s Christmastime, so he knew what it was,” said Francis. “He went directly to his mailbox, he pulled it out, and it was ripped open from end to end and there was nothing in it.”

He says he got in his car and tried to find the postal worker, but had no luck. So, he took the ripped envelope straight to his post office on Burleson Road where an employee took the complaint and gave him a claim number. He says he never heard back. Read more