DOING MORE, REDUCING COSTS
HR USES TECHNOLOGY TO BROADEN EMPLOYEE ACCESS

Maintaining and improving Human Resources to serve 588,000 career employees is no easy task. That’s why USPS has invested in technology to broaden employees’ access to HR and realized a savings of more than $150 million each year.

Over the past decade, the Postal Service has increasingly turned to online solutions to handle a variety of complex HR requirements. Today, USPS has online solutions for personnel records storage, leadership development and training, employee placement and advancement, job safety and telecommuting.

“To help solidify the Postal Service’s future, it’s important now more than ever to invest in our most valued asset — our people,” says Tony Vegliante, chief Human Resources officer and executive vice president. “We have met our goal of eliminating transactions and expanding around-the-clock access to our Human Resource functions with web-based business solutions.”

Vegliante’s vision is to transform HR functions by using technology to work smarter and reduce labor-intensive tasks.

The Human Capital Enterprise System (HCES) was launched in 2007. Since then, it has become the centerpiece for HR online transactions. HCES has essentially replaced paper transactions by automating day-to-day processes, including hiring, promotion, applying for job vacancies and other daily HR tasks.

An integral element of HCES is the Greensboro, NC-based Human Resources Shared Services Center (HRSSC). Employees can communicate with HRSCC online or by telephone using voice-activated prompts. Each month, HRSSC handles 145,000 employee transactions.

HCES has saved the Postal Service $130 million annually by eliminating paper transactions and increasing efficiency.