LAKE CHARLES, LA (KPLC) – Residents have complained about the unreliable postal service in Moss Bluff and Lake Charles for months.

While most of the problems have been resolved, residents said they still don’t know what happened and what’s being done to fix the issues.

Every day, rain or shine, mail carrier Eric Rankins makes his way through front yards, up steps and even across traffic as part of the job. And every day the goal is simple – deliver the mail with quality service.

“Sometimes we make mistakes, but again, you know we just have to watch what we’re doing to eliminate those mistakes,” Rankins said.

The US Postal Service Corporate Communications Department in Dallas, Texas, finally responded to KPLC’s request for answers by sending an email – dated December 9, 2015, from Communications Specialist McKinney Boyd. It started with an apology and promised change.

“Now for the last couple of weeks, things seemed to have settled down,” Lake Charles resident Larry Deroussel said. Read more

KPLC 7 News, Lake Charles, Louisiana – via Postal Employee Network