Megan Brennan was sworn in on Friday, March 6, 2015 as the first female postmaster general at the Postal Service. Brennan received the honor in an installation ceremony in Washington D.C.

“USPS will embrace change and aggressively pursue new business opportunities”, said Postmaster General Brennan.

“The story of the Postal Service is really about change. It’s about an organization that is continually changing and improving to better serve the American public.”

Brennan seeks to provide employees with more flexibility and better tools to serve customers. Brennan also called for new investment in infrastructure and improved operational efficiencies through better use of data and technology.

The Postal Service will also repurpose facilities,  improve processes, and invest in new vehicles and package sorting equipment, Brennan said.

Other priorities include using analytics to help grow the package business and developing strategies to improve customer service.

Brennan, the first woman to serve as post master general, said she’s witnessed “tremendous improvement” in the Postal Service over the years and cited employees as the source of the organization’s resilience.

“When I visit our facilities and meet with employees, I see it everywhere and at every level, and it’s the strength of our organization. We have an incredibly talented and dedicated workforce, and this should give us all confidence in our future,” said Brennan.