CLEVELAND (WJW)– So many of you are asking if you’ll get any money back from the postal service because of big delays with the mail, so the I-Team is investigating.

Many viewers have told us they paid extra money to send holiday packages through express mail, but those packages didn’t show up as promised. Others said they’ve been hit with late fees because they sent checks to pay bills, but the checks never arrived on time.

We found you can file a claim over express mail delays through a U.S. Postal Service website. But, we also found, you shouldn’t count on getting any answers on the phone.

The recording does not offer an option for information about filing a claim. When we tried to talk to someone, the recording kept asking, “Is there anything else I can help you with?” More at Fox 8