USPS Ranks First In Job Performance Poll

Letter carrier smiles while holding mail

USPS News Link – 1/8/18 – The Postal Service once again has the best job performance of any government agency, according to respondents in a new Gallup poll.

The organization was ranked “excellent” or “good” by 74 percent of consumers surveyed, topping 13 other government agencies, including the Centers for Disease Control and Prevention (66 percent) and the Secret Service (63 percent), which came in second and third, respectively.

USPS received a similar top ranking (72 percent) in 2014, the last time the survey was conducted.

“For the Postal Service, everyone is a customer. Our high ranking in this poll reflects the efforts of our employees to improve customers’ experiences at every touch point,” said Postmaster General Megan J. Brennan. “I thank all employees for their contributions.”

The organization is emphasizing customer service through new features like Informed Delivery, which allows consumers to receive digital images of their incoming mail, and Informed Visibility, a platform that allows USPS to track mail as it moves throughout the postal network.

Overall, Gallup found government agencies generally received higher marks in 2017 than in 2014.

“Americans have expressed increased levels of confidence in the economy and U.S. institutions in 2017, as well as higher levels of support for a more active government,” Gallup stated.

Republicans Push Government Agency Ratings Up, but Not FBI

by Megan Brenan and Steve Ander


  • U.S. Postal Service again tops list of government agencies’ job ratings
  • Majorities rate eight of 13 government agencies positively
  • Republicans more positive than in 2014 about all agencies except FBI

WASHINGTON, D.C. — Majorities of Americans now rate the job performance of eight of 13 key government agencies as “excellent” or “good”; the U.S. Postal Service (USPS) again tops the list with a 74% positive rating. The Centers for Disease Control and Prevention (CDC) and the Secret Service trail the Postal Service as second and third on the list, respectively.

Ratings of Government Agencies
How would you rate the job being done by … ?
Excellent/Good Only fair Poor
% % %
The U.S. Postal Service 74 19 5
The Centers for Disease Control and Prevention, or the CDC 66 21 6
The Secret Service 63 21 5
The Department of Homeland Security 59 26 10
The Federal Bureau of Investigation, or the FBI 58 22 15
The Central Intelligence Agency, or the CIA 57 25 9
NASA ?? the U.S. space agency 56 22 5
The Federal Emergency Management Agency, or FEMA 55 25 13
The Federal Reserve Board 49 28 8
The Food and Drug Administration, or FDA 46 32 18
The Environmental Protection Agency, or EPA 46 26 21
The Internal Revenue Service, or the IRS 45 32 19
The Veterans Administration, or VA 38 34 24
GALLUP, DEC. 18-19, 2017

Read full article at GALLUP

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