10/06/17 – A new USPS video shows customers how they can obtain refunds online.
“How to Request a Refund” explains the Postal Service offers a money-back guarantee for Priority Mail Express and a refund for Extra Services.
The 1-minute, 40-second segment also explains how residential customers can request refunds through usps.com, while business customers can use the Business Customer Gateway.
The Postal Service’s process for sending reimbursements is also outlined.
Please Note: Please contact USPS with any questions.