The USPS National Employee Emergency Hotline now has new features, including a more interactive process.

The Postal Service uses the hotline during emergencies, such as facilities problems and weather emergencies, to notify employees of closings or late openings. The hotline number — 888-363-EMERGNC (888-363-7462) — is on the back of employee badges.

Employees can now dial the hotline and press “5” after entering their ZIP Codes. Their calls will be routed to someone who can verify that the employee is in a safe environment and also can relay employee information to district and area managers.

Hearing-impaired employees can use Telecommunications Relay Services (TRS) by calling state TRS toll-free numbers. A TRS operator will relay information to the Postal Service on the caller’s behalf.

A list of the state TRS toll-free numbers is on the Federal Communications Commission’s website.