June 25, 2009
Sharon Young, a Sales and Service Associate at the Norristown Post Office, has been issued a Letter of Suspension following an incident with a customer who complained that Ms. Young did not assist her with filling out more than 100 customs forms for parcels the customer was mailing to Japan.
All Sales and Service Associates have received training instructions from postal management not to fill out forms for customers, and to provide the forms to the customers and ask them to step back to the front of the line when the forms are completed. The training instructions concerning international customs forms stem from regulations posted in the International Mail Manual. However, the Norristown Post Office management decided to skip over several levels of discipline and contradict Postal Handbooks and Manuals in an effort to “keep the customer happy.”
The Tri County First Area Local Chief Steward for Norristown is assisting Ms. Young with grievances regarding the suspension and accompanying harassment.
Source APWU: Tri County First Area Local
ABSOLUTELY ridiculous. Sacrificing the quality of care of all others at the co$t of one idiot. This ‘customer’ is an ass. Stupid decisions are made all the time, but this one will assuredly result in backpay. Are management at the Norristown Post Office all inter-related? Married siblings/cousins?? How beyond-my-words-stupid this ‘decision’ is.
That is so backwards… I hope she gets back pay…..
Customer Service ( Postmaster’s, supervisor’s or OIC’s job), isn’t what their supposed to do beside sitting @ the computer doing paperwork.
what a joke. It’ll be immediately overturned and the management made to look ashamed of itself. There is no other possible way this could go. Good for the SSA!