SAN FRANCISCO (KTVU) – A U.S. Postal Service employee in San Francisco and two in Salt Lake City say they are being pressured to falsify delivery notifications in order to maintain delivery rates this holiday season.

Early this month, an employee showed 2 Investigates photos of hundreds of undelivered packages from inside the postal distribution center on Townsend Street in San Francisco. The employee, who asked to remain anonymous citing job security, said during the holiday rush, up to 30 to 40 percent of the packages are falsely scanned as “delivered” even though the packages sit inside the distribution center for another two to three days.

The employee is speaking out because of frustrations over being asked to falsely scan packages as delivered and then having to deal with angry customers.

Garland Carter and Lingfeng Ou, who live in San Francisco and were contacted separately by 2 Investigates, are two of these customers.

Ou said that in the last three months, about 95 percent of her packages never even came to her home.

“I waited at home and no one knocked on the door between those times,” Ou said about one experience. She regularly ends up retrieving them by picking them up herself at the distribution center.

A similar situation occurred to Carter, prompting him to go to the distribution center himself and inquire about his lost package. When he got there, there were 15 others also demanding answers on their missing deliveries. And the answers he said he got were troubling.

He said that Amazon, which uses the postal service, told him that his package was on its way to being delivered, but the delivery employees could not access the entry way of the building. “I found that odd,” he said, “because it’s a hotel and anybody can walk into the building.” Read more at KTVU