The Postal Service continues to emphasize timely and accurate scanning data, PMG Megan J. Brennan says in her latest “Business Focus” video message.
“Customers expect 100 percent visibility from induction to delivery,” Brennan says. “It’s a basic customer requirement.” 
The PMG also discusses the most recent quarterly financial results, as well the forced rollback in prices for Forever stamps and other products, effective April 10.
“I am often asked, ‘What can I do to help our situation?’ My answer is always the same: Deliver great customer service,” Brennan says. “Service is foundational and the key to growth. We need to continue to demonstrate that we care about our customers and that we are postal proud.”
In this spirit, the PMG encourages all employees to take the Postal Pulse survey. Feedback from the survey helps USPS leaders make workplace changes and improvements.
“We need to hear from you,” she says. “We value your input.”
The PMG concludes by thanking employees.
“We appreciate your hard work and your commitment,” she says. “At every level of the organization, all of us together need to be engaged and committed to serving our customers.”
How about the SUDDEN change of scanning (actually NOT scanning) procedures for Rural Carriers 2 weeks before National Mail-Count. The USPS has decided that Rural Carriers can only scan a MAX of 6 Delivery Confirmation Barcodes, pre-paid accepted during a customers request of a package pick-up…no matter how many packages the customer has ready to ship. Apparently, the plants will scan them accepted! I have a customer that has reported to Postal Inspectors multiple packages have disappeared with NO scans at plants all over the U.S. and nothing has been done. We lost this customers business and now I am supposed to be responsible in my customers eyes for the packages that I pick up, but can’t scan. If never get scanned at the plant then my customer will think that I stole it! What happened to scan, scan, scan that we are told in stand-up talks or 100% scanning visibility? Ever since NALC prevailed in Arbitration 10 years ago, the USPS has been changing standards and procedures to cheat Rural Craft out of $ just because the Rural Union is weak!
the gps scanners will show when a street was never driven down, and therefore no mail was delivered, but the PM can scan everything ATT with a clerk scanner and it will not ask for a picture of the delivery slip allegedly left either. Pm just sends it out the next day with some unsuspecting cca. Customer asks me, how can they say these 2 small amazon envelopes were attempted ( fit easily in box) yet no mail was delivered to this large curbside mailbox. I just say, that’s the PM’s idea of customer service.
What a joke, customer service. How many times does your forwarding come back. We should scan each piece of forwarding to see how long it takes for the snowbirds to get their mail forwarded.
What about the PM’s using the clerk scanners( no gps) to mark undelivered parcels as UAA or ATT from their desk chair after the carriers have gone home. Now that’s customer service, as long as theres a scan for each amazon parcel, at days end, even if they are falsifying the data, it’s ok when the boss does it