{"id":38880,"date":"2026-01-15T10:30:46","date_gmt":"2026-01-15T15:30:46","guid":{"rendered":"https:\/\/postalemployeenetwork.com\/news\/?p=38880"},"modified":"2026-01-15T10:30:46","modified_gmt":"2026-01-15T15:30:46","slug":"usps-significantly-improved-its-delivery-performance-this-past-holiday-season","status":"publish","type":"post","link":"https:\/\/postalemployeenetwork.com\/news\/2026\/01\/15\/usps-significantly-improved-its-delivery-performance-this-past-holiday-season\/","title":{"rendered":"USPS significantly improved its delivery performance this past holiday season"},"content":{"rendered":"

USPS Reports On-Time Delivery Gains, Higher Customer Satisfaction for Holiday Surge<\/h1>\n

WASHINGTON \u2014 1\/15\/26 – Through large investments in new technology and new logistics planning and execution, the U.S. Postal Service (USPS) significantly improved its delivery performance during this past holiday season. Mail items and packages were delivered within 2.5 days<\/strong>\u00a0on average\u00a0(16 billion in volume)<\/strong>, compared to\u00a02.8 days<\/strong>\u00a0during the same period last year (Nov. 15 \u2013 Jan. 9). On-time delivery scores were higher virtually across the board, with the best scores being in its last mile Destination Delivery Units (DDU). The DDU space is the subject of the\u00a0USPS bid solicitation process<\/a>\u00a0beginning later this month.<\/p>\n

\u201cThese results reflect the tenacity of our workforce as well as the network improvements we continue to implement,\u201d said Postmaster General and Chief Executive Officer David Steiner. \u201cWe will keep improving service throughout the coming year \u2014 optimizing our network, strengthening reliability, improving delivery times, and ensuring high value products and services for residential and business customers in every community we serve.\u201d<\/p>\n

Compared to last year\u2019s holiday season, the Postal Service also recorded a\u00a023-percent reduction in calls<\/strong>\u00a0to its Customer Care Center (1-800-ASK-USPS) and a\u00a044-percent decline in package-related customer service inquiries<\/strong>. Overall customer experience scores related to customer inquiries, which are obtained using customer satisfaction surveys, showed\u00a0increased satisfaction of 6.4-percentage points<\/strong>\u00a0compared to the same period last year.<\/p>\n

\u201cCustomers entrusted us with billions of letters, cards, and packages, and we delivered\u2014faster than last year and with strong consistency across the network,\u201d said Deputy Postmaster General, Chief Operating Officer, and Chief Human Resources Officer Doug Tulino.<\/p>\n

For more information about Postal Service products and services, visit\u00a0usps.com<\/a>.<\/p>\n

The United States Postal Service is an independent federal establishment, mandated to be self-financing and to serve every American community through the affordable, reliable and secure delivery of mail and packages to more than 170 million addresses six and often seven days a week. Overseen by a bipartisan Board of Governors, the Postal Service is celebrating its 250th year of service to customers amidst a network modernization plan aimed at restoring long-term financial sustainability, improving service, and maintaining the organization as one of America\u2019s most valued and trusted brands.<\/p>\n

\n

The Postal Service generally receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.<\/p>\n

\"\"<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

USPS Reports On-Time Delivery Gains, Higher Customer Satisfaction for Holiday Surge WASHINGTON \u2014 1\/15\/26 – Through large investments in new technology and new logistics planning and execution, the U.S. Postal Service (USPS) significantly improved its delivery performance during this past holiday season. Mail items and packages were delivered within 2.5 days\u00a0on average\u00a0(16 billion in volume), […]<\/p>\n","protected":false},"author":1,"featured_media":30360,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,16],"tags":[],"class_list":["post-38880","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-breaking","category-usps-news","last_archivepost"],"_links":{"self":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts\/38880","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/comments?post=38880"}],"version-history":[{"count":1,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts\/38880\/revisions"}],"predecessor-version":[{"id":38881,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts\/38880\/revisions\/38881"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/media\/30360"}],"wp:attachment":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/media?parent=38880"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/categories?post=38880"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/tags?post=38880"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}