{"id":38499,"date":"2025-09-30T09:59:49","date_gmt":"2025-09-30T14:59:49","guid":{"rendered":"https:\/\/postalemployeenetwork.com\/news\/?p=38499"},"modified":"2025-09-30T09:59:49","modified_gmt":"2025-09-30T14:59:49","slug":"usps-modernizes-lobbies-to-enhance-customer-experience","status":"publish","type":"post","link":"https:\/\/postalemployeenetwork.com\/news\/2025\/09\/30\/usps-modernizes-lobbies-to-enhance-customer-experience\/","title":{"rendered":"USPS modernizes lobbies to enhance customer experience"},"content":{"rendered":"<div class=\"headline\">\n<p class=\"lead\"><strong><em>Post Office visits will be faster, easier and more intuitive<\/em><\/strong><\/p>\n<\/div>\n<p>WASHINGTON, DC \u2014 9\/30\/25 &#8211; The U.S. Postal Service is transforming the customer experience by introducing redesigned, technology-forward lobbies in retail locations nationwide. These modernized spaces are making it faster, easier and more convenient than ever for customers to ship and pick up mail and packages and access essential services.<\/p>\n<p>Customers will find upgraded lobbies featuring:<\/p>\n<ul type=\"disc\">\n<li><strong>24\/7 smart lockers<\/strong>\u00a0\u2014 Customers can have packages delivered directly to a locker via Click-N-Ship and pick up packages at any time of day or night using secure, self-service lockers.<\/li>\n<\/ul>\n<ul>\n<li><strong>Enhanced self-service kiosks<\/strong>\u00a0\u2014 Updated kiosks allow customers to weigh items, print labels, purchase supplies and mail packages \u2014 shown to cut lobby wait times by 40 percent.<\/li>\n<\/ul>\n<ul>\n<li><strong>Rapid Drop mobile app\u00a0<\/strong>\u2014 This mobile application extends self-service convenience to store prepaid shipping labels, find the nearest Post Office, track packages, subscribe to notifications, shortcut retail label creation and initiate self-service acceptance.<\/li>\n<\/ul>\n<ul>\n<li><strong>Digital information displays<\/strong>\u00a0\u2014 Clear, dynamic signage guides customers through services, reducing confusion and helping them complete tasks quickly.<\/li>\n<\/ul>\n<ul>\n<li><strong>Streamlined layouts<\/strong>\u00a0\u2014 Open designs improve traffic flow, reduce wait times and make supplies easier to find.<\/li>\n<\/ul>\n<ul>\n<li><strong>Government services\u00a0<\/strong>\u2014 More Post Office lobbies now serve as hubs for other federal agencies, enabling customers to handle multiple government tasks \u2014 such as passports, fingerprinting and identity proofing \u2014 all under one roof.<\/li>\n<\/ul>\n<p>Tracy Raymond, director of retail operations, said community feedback played a large role in the design of the modernized lobbies and the services available.<\/p>\n<p>\u201cModernizing our retail spaces is about meeting customers where they are today,\u201d she said. \u201cPeople expect speed, clarity and technology-driven convenience \u2014 and that\u2019s what our new lobbies deliver, while still offering the trusted, in-person attention that defines the Postal Service.\u201d<\/p>\n<p>USPS now has 2,600 locations equipped with enhanced self-service kiosks and 700 locations that offer smart lockers to ensure your mail and packages stay secure until you pick them up. Complete renovations with the full suite of new offerings can be seen in several cities from Fort Lauderdale, FL, to Los Angeles. They are often coupled with new sorting and delivery centers.<\/p>\n<p>\u201cIt\u2019s exciting to bring new capabilities across multiple platforms to our retail lobbies and watch our customers get in and out quicker at times that work for them,\u201d said Robert Dixon, senior director of delivery and retail technology.<\/p>\n<p>The lobby upgrades are a vital component of the Postal Service\u2019s long-range \u201cDelivering for America\u201d transformation plan \u2014 dedicated to revamping operations, improving service quality and achieving financial sustainability. The initial phase of retail modernization wraps up around the end of October, and Phase II will bring the modernization of more locations in fiscal year 2026.<\/p>\n<p>For modern retail lobby photographs, visit\u00a0<a href=\"https:\/\/media.usps.com\/photos\/?cat=retail\"><em>Digital Media, Retail<\/em><\/a>, in the USPS Newsroom.<\/p>\n<p class=\"text-center\"># # #<\/p>\n<div class=\"news-release-footer\">\n<figure><\/figure>\n<p>The United States Postal Service is an independent federal establishment, mandated to be self-financing and to serve every American community through the affordable, reliable and secure delivery of mail and packages to nearly 169 million addresses six and often seven days a week. Overseen by a bipartisan Board of Governors, the Postal Service is implementing a 10-year transformation plan,\u00a0<a href=\"https:\/\/usps.com\/deliveringforamerica\"><em>Delivering for America<\/em><\/a>, to modernize the postal network, restore long-term financial sustainability, dramatically improve service across all mail and shipping categories, and maintain the organization as one of America\u2019s most valued and trusted brands.<\/p>\n<p>The Postal Service generally receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.<\/p>\n<p><a href=\"https:\/\/postalemployeenetwork.com\/news\/wp-content\/uploads\/2021\/03\/USPS495.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-thumbnail wp-image-30360\" src=\"https:\/\/postalemployeenetwork.com\/news\/wp-content\/uploads\/2021\/03\/USPS495-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/postalemployeenetwork.com\/news\/wp-content\/uploads\/2021\/03\/USPS495-150x150.jpg 150w, https:\/\/postalemployeenetwork.com\/news\/wp-content\/uploads\/2021\/03\/USPS495-30x30.jpg 30w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Post Office visits will be faster, easier and more intuitive WASHINGTON, DC \u2014 9\/30\/25 &#8211; The U.S. Postal Service is transforming the customer experience by introducing redesigned, technology-forward lobbies in retail locations nationwide. These modernized spaces are making it faster, easier and more convenient than ever for customers to ship and pick up mail and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":30360,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,16],"tags":[],"class_list":["post-38499","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-breaking","category-usps-news","last_archivepost"],"_links":{"self":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts\/38499","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/comments?post=38499"}],"version-history":[{"count":1,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts\/38499\/revisions"}],"predecessor-version":[{"id":38500,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts\/38499\/revisions\/38500"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/media\/30360"}],"wp:attachment":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/media?parent=38499"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/categories?post=38499"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/tags?post=38499"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}