{"id":33979,"date":"2023-06-30T09:03:01","date_gmt":"2023-06-30T14:03:01","guid":{"rendered":"https:\/\/postalemployeenetwork.com\/news\/?p=33979"},"modified":"2023-06-30T09:03:01","modified_gmt":"2023-06-30T14:03:01","slug":"prc-analyzes-usps-fy-2022-performance-report-and-fy-2023-performance-plan","status":"publish","type":"post","link":"https:\/\/postalemployeenetwork.com\/news\/2023\/06\/30\/prc-analyzes-usps-fy-2022-performance-report-and-fy-2023-performance-plan\/","title":{"rendered":"PRC Analyzes USPS FY 2022 Performance Report and FY 2023 Performance Plan"},"content":{"rendered":"<p><strong>Washington, DC<\/strong> \u2013 6\/28\/23 &#8211; Today, the Postal Regulatory Commission issued its analysis of the United States Postal Service Fiscal Year (FY) 2022 Annual Performance <em>Report<\/em>\u00a0and FY 2023\u00a0<em>Performance Plan<\/em>. Each year, the Commission reviews the Postal Service\u2019s performance goals, makes findings as to whether it has met those goals, and offers recommendations regarding the protection or promotion of public policy objectives in Title 39 of the United States Code. 39 U.S.C. \u00a7 3653(d).<\/p>\n<p>Overall, the Commission\u2019s report provides an in-depth analysis and several recommendations regarding each of the Postal Service\u2019s four performance goals 1) High-Quality Service, 2) Excellent Customer Experiences, 3) Safe Workplace and Engaged Workforce, and 4) Financial Health. Principally, the Commission finds that:<\/p>\n<ul>\n<li>The Postal Service\u00a0<u>partially met<\/u>\u00a0the High-Quality Service performance goal because it met seven of the eight targets for the High-Quality Service performance indicators. In FY 2022, the Postal Service failed to meet its target for Single-Piece First-Class Mail, 3-5-Day.<\/li>\n<li>The Postal Service\u00a0<u>partially met<\/u>\u00a0the Excellent Customer Experience performance goal because it exceeded targets for three performance indicators (Business Service Network, Customer Care Center, and\u00a0<em>usps.com<\/em>) but missed targets for five other performance indicators.<\/li>\n<li>The Postal Service\u00a0<u>partially met<\/u>\u00a0the Safe Workplace and Engaged Workforce performance goal because it exceeded the FY 2022 Total Accident Rate target but missed the FY 2022 Grand Mean Engagement Score target.<\/li>\n<li>The Postal Service\u00a0<u>met<\/u>\u00a0the Financial Health performance goal because the FY\u00a02022 Controllable Income (Loss) result was better than the target.<\/li>\n<\/ul>\n<p>Further, the Commission finds the\u00a0<em>FY 2022 Performance Report<\/em>\u00a0partially complies with 39 U.S.C. \u00a7 2804. Specifically, the Excellent Customer Experience performance goal does not comply with \u00a7 2804(c), because the Customer Care Center performance indicator results are not comparable from FY 2019 through FY 2022, and the Postal Service did not provide the required explanations. Additionally, the\u00a0<em>FY Performance 2023 Plan<\/em>\u00a0complies with 39 U.S.C. \u00a7 2803.<\/p>\n<p>The full report is available on the Commission\u2019s website at www.prc.gov.<\/p>\n<p><a href=\"https:\/\/postalemployeenetwork.com\/news\/wp-content\/uploads\/2021\/10\/PRC495.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-thumbnail wp-image-31218\" src=\"https:\/\/postalemployeenetwork.com\/news\/wp-content\/uploads\/2021\/10\/PRC495-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/postalemployeenetwork.com\/news\/wp-content\/uploads\/2021\/10\/PRC495-150x150.jpg 150w, https:\/\/postalemployeenetwork.com\/news\/wp-content\/uploads\/2021\/10\/PRC495-30x30.jpg 30w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Washington, DC \u2013 6\/28\/23 &#8211; Today, the Postal Regulatory Commission issued its analysis of the United States Postal Service Fiscal Year (FY) 2022 Annual Performance Report\u00a0and FY 2023\u00a0Performance Plan. Each year, the Commission reviews the Postal Service\u2019s performance goals, makes findings as to whether it has met those goals, and offers recommendations regarding the protection [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":31218,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,16],"tags":[],"class_list":["post-33979","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-breaking","category-usps-news","last_archivepost"],"_links":{"self":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts\/33979","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/comments?post=33979"}],"version-history":[{"count":1,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts\/33979\/revisions"}],"predecessor-version":[{"id":33980,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts\/33979\/revisions\/33980"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/media\/31218"}],"wp:attachment":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/media?parent=33979"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/categories?post=33979"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/tags?post=33979"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}