{"id":20710,"date":"2017-08-26T08:58:58","date_gmt":"2017-08-26T13:58:58","guid":{"rendered":"http:\/\/postalemployeenetwork.com\/news\/?p=20710"},"modified":"2017-08-26T08:58:58","modified_gmt":"2017-08-26T13:58:58","slug":"usps-making-key-investments-pmg-reports","status":"publish","type":"post","link":"https:\/\/postalemployeenetwork.com\/news\/2017\/08\/26\/usps-making-key-investments-pmg-reports\/","title":{"rendered":"USPS making key investments, PMG reports"},"content":{"rendered":"
\n
\n
\n
\n
\"Portrait<\/p>\n
PMG Megan J. Brennan discussed workforce development, innovation and other topics during a
\n<\/em>recent address to the National Rural Letter Carriers Association.<\/em><\/h6>\n<\/div>\n

The Postal Service is improving customers\u2019 experiences by investing in employees and new technology, PMG Megan J. Brennan told a recent gathering of rural carriers.<\/p>\n

\u201cThe future is all about the customer. We have to listen and quickly adapt to their needs,\u201d the PMG said at the National Rural Letter Carriers Association (NRLCA) convention near Washington, DC.<\/p>\n

USPS is continuing to strengthen its training programs and empowering employees to address customers\u2019 needs, she reported.<\/p>\n

\u201cOur customers have a choice on who they do business with. When we commit to adding value, we build loyalty and trust,\u201d the PMG said.<\/p>\n

The Postal Service is also offering digital platforms like Informed Delivery, a feature that\u00a0provides<\/a><\/i>residential consumers with digital previews of their incoming mail.<\/p>\n

Other new platforms include Informed Visibility, which\u00a0offers<\/a><\/i>\u00a0insights into how mail moves through the postal network.<\/p>\n

The NRLCA is one of several groups the PMG has addressed recently, along with the National Star Route Mail Contractors Association and United Postmasters and Managers of America.<\/p>\n

In addition to discussing workforce development and innovations at each of these meetings, the PMG addressed efforts to return the Postal Service to financial stability.<\/p>\n

During her NRLCA remarks, Brennan also noted Rural Reach, a program that encourages rural carriers to submit sales leads, has produced more than 17,000 leads so far this year.<\/p>\n

\u201cThank you for everything you do for our customers,\u201d she said.<\/p>\n<\/div>\n<\/article>\n<\/div>\n<\/div>\n

<\/div>\n","protected":false},"excerpt":{"rendered":"

PMG Megan J. Brennan discussed workforce development, innovation and other topics during a recent address to the National Rural Letter Carriers Association. The Postal Service is improving customers\u2019 experiences by investing in employees and new technology, PMG Megan J. Brennan told a recent gathering of rural carriers. \u201cThe future is all about the customer. We […]<\/p>\n","protected":false},"author":1,"featured_media":20712,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-20710","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-breaking","last_archivepost"],"_links":{"self":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts\/20710","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/comments?post=20710"}],"version-history":[{"count":2,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts\/20710\/revisions"}],"predecessor-version":[{"id":20713,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts\/20710\/revisions\/20713"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/media\/20712"}],"wp:attachment":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/media?parent=20710"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/categories?post=20710"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/tags?post=20710"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}