{"id":12791,"date":"2015-10-23T07:25:20","date_gmt":"2015-10-23T12:25:20","guid":{"rendered":"http:\/\/postalemployeenetwork.com\/news\/?p=12791"},"modified":"2015-10-23T07:25:20","modified_gmt":"2015-10-23T12:25:20","slug":"video-usps-provides-bizarre-reason-for-denying-insurance-claim","status":"publish","type":"post","link":"https:\/\/postalemployeenetwork.com\/news\/2015\/10\/23\/video-usps-provides-bizarre-reason-for-denying-insurance-claim\/","title":{"rendered":"Video: USPS provides bizarre reason for denying insurance claim"},"content":{"rendered":"

Heber City, Utah \u2014\u00a0<\/span><\/span>(KUTV) Nicole Robinson runs a photography studio in Heber. She sold a portable power supply online to a buyer in New York and shipped it using the United States Postal Service.<\/p>\n

“I went and actually bought a very sturdy box, extra packaging, since this is a heavy item, I took great care in packaging it,” Robinson said.<\/p>\n

To make sure she was double-covered, Robinson also bought insurance. She paid $22 for a $1,600 policy against loss or damage. It’s a good thing she did because when the item arrived it was damaged.<\/p>\n

Robinson contacted the USPS which instructed her to ask the buyer to return the package to the post office for inspection. He did, leaving it with the clerk and getting a stamped letter as proof.<\/p>\n

So Robinson was surprised that her claim was denied – and even more surprised by the reasoning.<\/p>\n

“They said it was denied because the package was not dropped off at the postal service,” Robinson said.<\/p>\n

She appealed, including the stamped letter, but twice more the USPS denied the insurance claim, saying they didn’t have the power supply. Read more<\/a><\/p>\n