{"id":1228,"date":"2010-07-29T07:28:10","date_gmt":"2010-07-29T12:28:10","guid":{"rendered":"http:\/\/postalemployeenetwork.com\/news\/?p=1228"},"modified":"2010-07-29T07:28:10","modified_gmt":"2010-07-29T12:28:10","slug":"usps-renews-focus-on-employee-engagement-programs","status":"publish","type":"post","link":"https:\/\/postalemployeenetwork.com\/news\/2010\/07\/29\/usps-renews-focus-on-employee-engagement-programs\/","title":{"rendered":"USPS renews focus on employee engagement programs"},"content":{"rendered":"

To increase revenue: USPS renews focus on employee engagement programs<\/strong><\/em><\/p>\n

As the Postal Service continues to reduce costs, it also is focused on identifying new sources of revenue. Over the past 6 years, three successful programs \u2014 Customer Connect, Business Connect and Rural Reach \u2014 have contributed more than $3 billion in annualized revenue.<\/p>\n

DPMG and COO Pat Donahoe says efforts by letter carriers, Postmasters, station and branch managers, and rural carriers are very impressive.<\/p>\n

That\u2019s especially true for the Customer Connect program, which uses the relationships letter carriers establish with customers to generate revenue. Earlier this month, the program reached a major milestone \u2014 $1 billion in sales since it began in 2004.<\/p>\n

Business Connect for Postmasters and supervisors, and Rural Reach for rural carriers also have performed well, says Donahoe. But to maintain the momentum and continued success of all programs, Donahoe asks employees to refocus on lead submissions.<\/p>\n

Encouraging employees to re-submit leads that did not close as a past sale, Donahoe points to many new product enhancements that have been introduced in recent years. These include flat-rate packaging, increased scanning visibility, online discounts and contract pricing.<\/p>\n

Donahoe also asks Postmasters and station managers to share program information with employees, celebrate and recognize their achievements, and follow up on business leads in a timely fashion.<\/p>\n

Source: USPS<\/p>\n","protected":false},"excerpt":{"rendered":"

To increase revenue: USPS renews focus on employee engagement programs As the Postal Service continues to reduce costs, it also is focused on identifying new sources of revenue. Over the past 6 years, three successful programs \u2014 Customer Connect, Business Connect and Rural Reach \u2014 have contributed more than $3 billion in annualized revenue. DPMG […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"class_list":["post-1228","post","type-post","status-publish","format-standard","hentry","category-usps-news","last_archivepost"],"_links":{"self":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts\/1228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/comments?post=1228"}],"version-history":[{"count":2,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts\/1228\/revisions"}],"predecessor-version":[{"id":1230,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts\/1228\/revisions\/1230"}],"wp:attachment":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/media?parent=1228"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/categories?post=1228"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/tags?post=1228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}