{"id":12200,"date":"2015-09-01T07:24:24","date_gmt":"2015-09-01T12:24:24","guid":{"rendered":"http:\/\/postalemployeenetwork.com\/news\/?p=12200"},"modified":"2015-09-01T07:24:24","modified_gmt":"2015-09-01T12:24:24","slug":"adding-value-to-the-mail","status":"publish","type":"post","link":"https:\/\/postalemployeenetwork.com\/news\/2015\/09\/01\/adding-value-to-the-mail\/","title":{"rendered":"Adding Value to the Mail"},"content":{"rendered":"

NAPUS – Postmaster General Megan Brennan thanked NAPUS members for the opportunity to address them at their 111th National Convention in Mobile, AL, Aug. 31. She affirmed that \u201cchange\u201d is the only constant in the postal world. She also thanked Postmasters for their leadership role in the Postal Service and their communities. \u201cThe title of Postmaster matters,\u201d she said. \"A-NAPUS-small\"<\/a><\/p>\n

Brennan stressed that everyone in the agency has an investment in ensuring its viability. \u201cWe\u2019re the stewards of a 240-year-old institution,\u201d she declared. \u201cOur mission remains unchanged: Bind the nation together.\u201d<\/p>\n

She reminded Postmasters they are part of a large infrastructure that delivers to 133 million addresses and 20 million post office boxes every day. The agency is the second largest civilian employer in the country and the largest civilian employer of veterans. \u201cWe take great pride in that,\u201d she proclaimed.<\/p>\n

\u201cService is foundational and key to growth,\u201d she stressed. \u201cService is our brand; it\u2019s in our name and every American is our customer.\u201d<\/p>\n

She pointed out the delivery arena is increasingly competitive. The challenge for the agency is its high-cost structure associated with the infrastructure. Operations and facilities have been consolidated due to the reality of delivering less mail to more addresses. The country continues to grow, but there continues to be a decline in overall volume and a change in the mail mix, which puts tremendous pressure on the organization.<\/p>\n

Brennan told Postmasters the opportunity lies in looking at stimulating growth and slowing the diversion of First-Class Mail. Double-digit growth in packages is good news, but not sufficient to offset that decline.<\/p>\n

Part of the challenge is the agency\u2019s limited pricing flexibility; 78 percent of its revenue-generating products are capped. There also is the onerous retiree health prefunding requirement. \u201cThat puts pressure on the organization,\u201d she explained, \u201cand is why we need to look at every opportunity to become more efficient and grow the business.\u201d<\/p>\n

She explained that, at its core, the Postal Service is a delivery company; it also is in the communications business and a conduit for eCommerce. \u201cWe\u2019re going to position ourselves as a deliverer of physical goods; our competitive advantage is the last mile,\u201d she stressed. Brennan commended Postmasters for their tremendous job of service and visibility.<\/p>\n

In looking ahead, Brennan said the Postal Service must maintain its customer base, look to grow with it and find new revenue streams and opportunities to leverage the network: Fill the trucks; fill the mailbox.<\/p>\n

She said most important is to make the agency more customer-centric; continue to serve and improve its service to the American people; ensure postal employees have the resources, training and knowledge to do their jobs effectively; increase the speed of innovation; invest in the future; and ensure it is competitive.<\/p>\n

Brennan also stressed the importance of investing in the employees. New training is available for Postmasters that provides pertinent content; it\u2019s organized in modules so it can be tailored specifically to a Postmaster\u2019s needs. It all works to provide the knowledge, skills and ability to serve customers efficiently and professionally.<\/p>\n

The PMG reminded NAPUS members they all are part of the sales force\u2014promoting Postal Service products. Despite the agency\u2019s financial challenges, it continues to innovate and make smart investment decisions to expand products within its infrastructure.<\/p>\n

\u201cThanks again for what you do,\u201d she reiterated. \u201cRecognize we have to compete for business every day. For us to ensure the long-term viability of this organization, we need to focus on how we\u2019re going to grow this business.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

NAPUS – Postmaster General Megan Brennan thanked NAPUS members for the opportunity to address them at their 111th National Convention in Mobile, AL, Aug. 31. She affirmed that \u201cchange\u201d is the only constant in the postal world. She also thanked Postmasters for their leadership role in the Postal Service and their communities. \u201cThe title of […]<\/p>\n","protected":false},"author":1,"featured_media":6414,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-12200","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-breaking","last_archivepost"],"_links":{"self":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts\/12200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/comments?post=12200"}],"version-history":[{"count":1,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts\/12200\/revisions"}],"predecessor-version":[{"id":12201,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/posts\/12200\/revisions\/12201"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/media\/6414"}],"wp:attachment":[{"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/media?parent=12200"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/categories?post=12200"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/postalemployeenetwork.com\/news\/wp-json\/wp\/v2\/tags?post=12200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}