November 13, 2009 Postal Customer Satisfaction Score Reaches Four-Year High New Customer Experience Measurement System Debuts for 2010 WASHINGTON—Despite continuing economic challenges, the Postal Service (USPS) continues to deliver high levels of service, with 94 percent of customers surveyed rating USPS as “excellent, very good or good” in the period July 1 to Sept. 30, […]
November 13, 2009 USPS last week announced prices for Priority Mail service will change Jan. 4, 2010. Customers also can look forward to several Priority Mail innovations. In a first for the shipping industry, the Postal Service is introducing cubic volume-based pricing for high-volume commercial Priority Mail shippers. Customers who ship small dense, space-efficient packages […]
November 5, 2009 Why GAO Did This Study The U.S. Postal Service’s (USPS) financial condition and outlook deteriorated significantly during fiscal year 2009. USPS was not able to cut costs fast enough to offset declining mail volume and revenues resulting from the economic downturn and changing mail use. Facing an unprecedented cash shortfall, USPS stated […]
October 10, 2009 To Postal Service Customers: Many of you have expressed concerns regarding mailing costs for 2010. The tough economic climate has presented significant challenges to all of us and pessimistic speculation has suggested that postal prices could increase by as much as 10 percent. As we begin a new fiscal year and as […]
[Letter to members of the National League of Postmasters] Dear Leaguers, Recently your National Board met and decided that the League would no longer support the VOE survey. While the intent behind the survey may be good, the fact of the matter is that the work situation for Postmasters continues to deteriorate. In so many […]
In many ways, fiscal year 2009 will be remembered as one of the most challenging we’ve ever faced. At the same time, it will be seen as one of the most successful. That success is because of you. You did a tremendous job. Service has never been better — during a year when the service […]
Source: USPS Postal Bulletin – August 27, 2009 Effective immediately, the revision to Employee and Labor Relations Manual (ELM) 546.2, Collective Bargaining Agreements; 546.21, Compliance; and 546.23, Types of Appointments, in the article “ELM Revision: Limited Duty and Rehabilitation Assignments” published in Postal Bulletin 22213 (8-16-07, pages 7–8) is rescinded. PEN Editor: Below is a […]
August 25, 2009 A LETTER TO ALL EMPLOYEES FROM PMG JACK POTTER While the Postal Service has had its share of challenges since the beginning of the current economic recession, I want to let you all know what an outstanding job you have done to meet those challenges. We have been very successful in […]
Aug. 12, 2009 Preserving the business: DPMG discusses five-day delivery studies This week – in part two of his three-part series about the possible change from a six-day to five-day delivery environment – DPMG and COO Pat Donahoe offers a broad overview of the potential impacts on operations and what employees and customers might expect […]
The following amendments to S. 1507 were suggested and adopted according to PostCom today: Coburn # 1: Would require any binding arbitration in the negotiation of postal contracts to take the financial health of the Postal Service into account. Coburn #3: Would prohibit the Postal Service from issuing bonuses in any year that it reports a […]