Postal Customer Satisfaction Score Reaches Four-Year High

November 13, 2009
Postal Customer Satisfaction Score Reaches Four-Year High
New Customer Experience Measurement System Debuts for 2010
WASHINGTON—Despite continuing economic challenges, the Postal Service (USPS) continues to deliver high levels of service, with 94 percent of customers surveyed rating USPS as “excellent, very good or good” in the period July 1 to Sept. 30, 2009.
“Customer service and [...]