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November 20, 2009
WASHINGTON—The U.S. Postal Service today updated the list of retail stations and branches that remain under review for possible consolidation, with only 241 offices still under review.
Unlike most federal agencies, America’s national mail system receives no tax subsidy for operating expenses and relies on the sale of postage, products and services to fund [...]
Postal Service Ends 2009 with $3.8 Billion Loss
2010 Financial Plan Predicts More Losses Next Year
WASHINGTON—The U.S. Postal Service (USPS) today filed its 2009 fiscal year-end financial results, showing a net loss of $3.8 billion for the year — despite cost-cutting efforts resulting in $6 billion in cost savings and a $4 billion reduction in required [...]
November 13, 2009
Postal Customer Satisfaction Score Reaches Four-Year High
New Customer Experience Measurement System Debuts for 2010
WASHINGTON—Despite continuing economic challenges, the Postal Service (USPS) continues to deliver high levels of service, with 94 percent of customers surveyed rating USPS as “excellent, very good or good” in the period July 1 to Sept. 30, 2009.
“Customer service and [...]
November 13, 2009
USPS last week announced prices for Priority Mail service will change Jan. 4, 2010. Customers also can look forward to several Priority Mail innovations.
In a first for the shipping industry, the Postal Service is introducing cubic volume-based pricing for high-volume commercial Priority Mail shippers. Customers who ship small dense, space-efficient packages will receive [...]
November 5, 2009
Why GAO Did This Study
The U.S. Postal Service’s (USPS) financial condition and outlook deteriorated significantly during fiscal year 2009. USPS was not able to cut costs fast enough to offset declining mail volume and revenues resulting from the economic downturn and changing mail use. Facing an unprecedented cash shortfall, USPS stated that it [...]
Postal Service Updates Station and Branch Consolidation Initiative
Postal Service Price List Effective January 4, 2010
Postal Financial Challenges Continue, with Relatively Limited Results from Recent Revenue-Generation Efforts
PMG To Postal Customers
Postmasters Vote Not to Support VOE Survey
Postal ELM Revision Rescinded: Limited Duty and Rehabilitation Assignments
Postal Service S. 1507 Update