Video Editorial: USPS needs help

MONTGOMERY, AL (WSFA) – Our national post office continues to lose money – a lot of it.

With email and other competitors, including UPS and FedEx, they should be doing a number of things to set themselves apart from their competition.

One thing would be improved customer service, but here is an example locally where they failed miserably

A friend of ours told me they mailed us a package for Christmas. We never received it. Two weeks after the holiday, they put a tracer on it. We were told it was at the Pike Road Post Office. My wife went to the Pike Road Post Office to pick it up.

After checking, she was told it had been there, it had a wrong address and had been sent to the Lagoon Park location. She gets in her car and goes to Lagoon Park. She walks in and eventually gets to the counter. There was a line.

They check for the package, and she is told it is not there – it is at the Pike Road location. She said she was just there and was told it was at Lagoon Park.

She was offered no other assistance. She attempts to call the Pike Road location while there and the phone rings 20 times twice and yet no one answers. WSFA TV Montgomery, AL

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