USPS investigating reports of mail theft at Jacksonville post office

A criminal investigation is happening at a Jacksonville post office.

After multiple customers told Action News Jax the checks and money orders they mailed at a Moncrief post office disappeared, the United States Postal Inspection Service confirmed it is investigating reports of mail theft at that location.

Customers told Action News Jax they put their missing mail in a locked drive-through mailbox at the post office on 1440 Edgewood Avenue West.

“I work two jobs, and it’s frustrating to have someone stealing from you when I work hard,” said one customer, who asked not to be named because she fears retaliation from the thief.

After all, they already have her address.

She said she put a $10 check to the hospital in the drive-through mailbox last month.

She said the envelope made it clear there was a bill payment inside.

A few days later, she saw an $800 withdrawal from her account. CBS Jacksonville

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