The Postal Service is improving customers’ experiences by investing in employees and new technology, PMG Megan J. Brennan told a recent gathering of rural carriers.
“The future is all about the customer. We have to listen and quickly adapt to their needs,” the PMG said at the National Rural Letter Carriers Association (NRLCA) convention near Washington, DC.
USPS is continuing to strengthen its training programs and empowering employees to address customers’ needs, she reported.
“Our customers have a choice on who they do business with. When we commit to adding value, we build loyalty and trust,” the PMG said.
The Postal Service is also offering digital platforms like Informed Delivery, a feature that providesresidential consumers with digital previews of their incoming mail.
Other new platforms include Informed Visibility, which offers insights into how mail moves through the postal network.
The NRLCA is one of several groups the PMG has addressed recently, along with the National Star Route Mail Contractors Association and United Postmasters and Managers of America.
In addition to discussing workforce development and innovations at each of these meetings, the PMG addressed efforts to return the Postal Service to financial stability.
During her NRLCA remarks, Brennan also noted Rural Reach, a program that encourages rural carriers to submit sales leads, has produced more than 17,000 leads so far this year.
“Thank you for everything you do for our customers,” she said.