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Updates to Express Mail refund policy begin on January 22

Change is coming
Updates to Express Mail refund policy begin on Jan. 22

Major changes are coming to the Postal Service’s Express Mail refund policy.

For Express Mail sent on or after Jan. 22, customers requesting a postage refund for a service failure must submit that application within 30 days of the mailing date. Previously, a mailer could request a postage refund for an Express Mail service failure up to 90 days after the mailing date.

Another change is that there will be certain destinations where Express Mail postage refunds will not be available with a money-back guarantee. These locations are Guam, American Samoa, the Commonwealth of the Northern Mariana Islands, the Republic of the Marshall Islands and the Federated States of Micronesia. For these destinations, Express Mail postage refunds will be available only for losses.

One Response to Updates to Express Mail refund policy begin on January 22

  1. Norman Rosenblatt

    December 24, 2013 at 2:53 pm

    Is it really too much trouble to indicate what year this new policy begins? You say Jan 22, but without indicating the year, it is pretty much useless.
    Thank you for posting. USPS provided the news release WITHOUT a year stated. However, we’re almost certain that the year is 2013. PEN

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