CALCULATING BETTER SERVICE
NEW TOOL TO MEASURE SERVICE DELIVERY

How well is USPS doing to meet its service delivery commitments — internally and with its customers? With the new Service Delivery Calculator (SDC), the Postal Service will soon have more accurate and timely answers to this critical question.

SDC is a tool USPS and its customers soon will use to more accurately document service commitments, standards and actual delivery dates for all domestic mail classes.

The SDC replaced several older systems and combines everything they did in a single source of information. Another SDC advantage is its ability to provide real-time data, giving USPS flexibility to quickly make immediate changes in delivery commitments — updating, for example, Express Mail delivery commitments when a natural disaster strikes. The tool also lets ACE users view and print the Express Mail service directory.

DPMG and COO Pat Donahoe says SDC will be in full operation by the end of August. He advises area and district offices to prepare by making sure retail acceptance records are up to date and changes in commitments or cut off times are accurate.

“Providing this real-time data will give the most accurate information to our customers and can eliminate service failure situations that lead to postage refunds,” said Donahoe. “Overall, it’s a single corporate data source that improves efficiency.”