IS USPS A BUSINESS?

IS USPS A BUSINESS?
EMPLOYEES WORK TOGETHER TO DELIVER

USPS employees are at the heart of the Postal Service’s progress over the past decade. Whether in the ranks of management or hard at work in processing facilities, employee cooperation across job lines has led to improvements in workforce efficiency, revenue generation and customer service.

The USPS collaboration with its employees covers a wide variety of areas. Over the past decade, for example, managers, employees and unions have worked together to improve workplace safety. Their efforts have led to significant reductions in illnesses, injuries and workplace disputes. Work-related injuries have dropped by nearly 50 percent in the past 10 years.

In 2006, the Postal Service simultaneously conducted contract negotiations with its four largest unions, successfully avoiding arbitration. Two years later, an agreement with the National Association of Letter Carriers (NALC) to adjust and evaluate routes reduced delivery costs by $1 billion annually.

Working with the NALC, the National Postal Mail Handlers Union and the American Postal Workers Union, USPS developed contract administration manuals that offer guidance on the terms of their respective contracts. The manuals are designed to help resolve grievances in the field and reduce the number of disputes. At the end of 2000, there were 93,530 cases pending arbitration. By the end of 2009, that number had been reduced to 18,760.

USPS remains committed to complying with anti-discrimination laws and has developed a fair, timely and responsive equal employment opportunity complaint process. In 2000, 10,553 complaints were filed. Focusing on proactive prevention and conflict resolution and using such mediation resolution tools as REDRESS, USPS reduced that number by 50 percent in 2009, when 5,659 complaints were filed.

The Equal Employment Opportunity Commission in 2008 reported USPS had the highest Alternate Dispute Resolution participation rate in the pre-complaint process among large federal agencies.

USPS offers a comprehensive learning environment for employees to increase their knowledge and operational skills. The opportunities for continuous learning also are directed at leadership development and management at all levels and is designed to meet the varied and changing needs of an inclusive organization.

Other important examples of how USPS and its employees work together for the good of the organization include the employee engagement programs that help create revenue and the organization’s ability to attract and retain the public’s trust. The annual NALC Food Drive, National Dog Bite Week and the Delivering the Gift of Life campaign also are examples of how USPS and its employees share goals to improve society at large.

Source: USPS

One Response to "IS USPS A BUSINESS?"

  1. The Postal Service is a Public Service agency ya nits. It’s not a “for profit” business.

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